Privacy Policy

Privacy Policy

Who Are We?

Toitumbur.com offers online shopping in Bangladesh for all kinds of electronic products such as mobiles, tablets, laptops, accessories, televisions, home appliances at best price. Corporate office located at 43,Mk road,Jashore Bangladesh

What Do We Do with Your Information?

Our e-Commerce website or app may collect various type of required information if you want to place an order for the desired product you want to buy from us using the website or app. When you purchase something from our online store through the website or app, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We will receive, store and process your data for preparing your purchase order on our e-Commerce site and will save it for any possible future allegation. We usually collect personal information such as your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, payment procedure and another similar kind of information. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products, and other updates.

Third Party Policy

We may pass your details to other companies affiliated with us only for the purpose of providing you better service. We may somewhat pass your details to our agents and subcontractors to help with analyzing data and providing us with marketing or customer service assistance. We may also use third parties to assist us with delivering products to you and to help us to collect payments from you. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Security of Your Information

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Visit our Terms and Conditions page to learn more about our complete terms of service.

Your Right to Withdraw & Change

If you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information and if you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support@ toitumbur.com & +09638-038 038

 

Cancellation, Return & Refund Policy

We cover 7 Days Replacement Guarantee for all physical products sold on Toitumbur.com. Refund is only applicable to the canceled order items due to product unavailability.

REQUIREMENT FOR A VALID RETURN:

  • Proof of purchase (order number, invoice, etc)
  • Reason for return has to be valid and return acceptance conditions met (check out below)

VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):

  • Delivery of wrong product
  • Delivery of defective product
  • Delivery of the products with missing parts
  • Incorrect content on the website

CONDITIONS AND REASONS TO RETURN A RFL PRODUCT(s):

  • Product(s) cannot be returned once received by the customer.
  • Customers are requested to check the product before receiving the product(s).

THE FOLLOWING PRODUCTS CANNOT BE RETURNED:

  • Underwear
  • Swimwear
  • Skincare, Cosmetics & Perfumes
  • Personal hygiene items such as earrings, wigs and combs
  • Consumables such as cigars and beverages

CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:

  • Delivery of the ordered items is subject to availability of the products at our vendor's depot/warehouse/store. We may cancel any order within 4 working days if the stock of the ordered item(s) is temporarily unavailable.
  • In such a case, if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1-5 working days. Received Cashback amount will be adjusted with the refund amount.
  • If the refund amount is below Tk 300, the refund amount will be disbursed through bKash/Mobile Wallet account of the customer.
  • If the refund amount is below Tk 50, the refund amount will be disbursed as mobile top-up/recharge to the customer.
  • Advance payment is required for the delivery of certain vendors' products. We may cancel any order if the advance payment is not made by the customer for such orders.

RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:

• Damages due to misuse of the product
• Incidental damage due to malfunctioning of product
• Any consumable item which has been used or installed
• Innerwear, lingerie, socks and clothing freebies
• Products with tampered or missing serial / UPC numbers
• Any damage/defect which is not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.

N.B: Replacement of the product is subject to availability of the same on Toitumbur.com.

 

 

EMI Policy

EMI facilities are provided to the credit card holder customers, in two different methods:

1. Paperless Digital EMIs
2. Form-based regular EMIs

Digital EMIs: Customer will be provided EMI facilities on select banks' credit cards upon online transaction if the customer chooses to avail EMI facilities. No EMI forms need to be filled and sent to Toitumbur.com or concerned bank.

Regular EMI: EMI facilities will be provided on select banks' credit cards, provided that,

  • Customers must fill-up an EMI form upon online transaction within 3 working days.
  • If the customer fails to fill-up the form within next working days, s/he must inform Toitumbur.com through email to info@toitumbur.com & support@toitumbur.com that customer needs more time to fill up the EMI form.
  • If for any unavoidable situations, the EMI facility fails to get activated before the customer's bill cycle, Toitumbur.com will adjust the EMI facility to the customers' credit card in the next bill cycle.
  • For any unavoidable situations from Toitumbur.com's end, if any interest gets added to the customers' credit card bill, Toitumbur.com will refund the interest to the customer.